Refund policy

RETURNS & REFUNDS

30-Day Money-Back Guarantee
We want you and your little one to love WaddlePad. If you are not satisfied for any reason, contact us within 30 days of delivery for a full refund — no stress, no hard questions.

How to request a refund
Email us at support@waddlepad.com with your order number. For damaged or defective items, please attach a photo — in most cases you will NOT need to ship the item back. If a return is required, we will provide the return address and instructions in our reply.

Refund processing
Once approved, refunds are issued to your original payment method within 5–10 business days. You will receive a confirmation email when the refund has been processed.

Damaged or wrong items
If your order arrives damaged, defective, or incorrect, contact us within 30 days and we will send a free replacement or issue a full refund — your choice.

Late or missing refunds
If you have not received your refund after 10 business days, first check with your bank or card provider, then contact us at support@waddlepad.com and we will sort it out.

Order never arrived

If your tracking has not updated for 10 business days, or your order has not arrived within 25 business days of shipping, contact us. We will replace it or refund you in full.

Cancelling an order

Orders can be cancelled for a full refund any time before they ship, usually within 1 to 3 business days of ordering. Email us as soon as possible.

Exceptions

We reserve the right to decline refund requests that show clear evidence of abuse, such as repeated claims on multiple orders from the same customer or address.

Contact: support@waddlepad.com